Isagenix.com and your Isagenix® Associate Back Office (ABO), Mobile Back Office (MBO), retail website, and IsaPulse will be unavailable for several hours beginning at 10 p.m. (Arizona time) on Tuesday April 21, 2015.

During the downtime, we’ll be updating internal systems, as well as implementing the following updates.

 

NMS Email Message Issues

We’re resolving several email-related issues occurring during New Member Signup (NMS):

  • NMS for the Leads Pool is not sending out the Welcome and Order Confirmation email messages.
  • The system isn’t logging the Leads Pool information.
  • New retail customers are receiving the Welcome email message intended for new members.
  • The system isn’t saving email subscription option selections.

 

MBO Event Purchasing Currency Issue

When members use Mobile One Click to purchase event tickets for non-US markets, all prices display in US dollars instead of the appropriate currency for the market. We’re resolving this issue to display prices in the correct currency.

 

Address & Order File Changes for MX

We’re adding two new fields to the Mexico (MX) shipping/billing address information: Company Name and Address Line 2.

 

Isagenix.com and your Isagenix® Associate Back Office (ABO), Mobile Back Office (MBO), retail website, and IsaPulse will be unavailable for several hours beginning at 11 p.m. (Arizona time) on Tuesday Feb. 24, 2015.

During the downtime, we’ll be updating internal systems and user applications.

 

If you’re using IsaPulse, you know that our mobile application sends you important notifications about your business. If you’re not receiving any notifications, there could be an easy solution or a legitimate issue we need to investigate.

 

Reason #1: Your device is not properly retrieving data from our system.

Solution: Delete and reinstall the app. Note that when you log back in after reinstalling, you’ll see only notifications from the past 7 days.

 

Reason #2: You and your team haven’t had activity to trigger notifications.

Solution: Refer to this article to familiarize yourself with the activities that trigger notifications. Note that IsaPulse deletes notifications that are 14 days old.

 

Reason #3: You haven’t interacted with the app in 14 or more days.

Solution: Log in and notifications will begin when there is activity that triggers them.

 

Reason #4: Your settings are limited to a part of your team that hasn’t had activity to trigger notifications. For example, Team Enrollments is set to 4 PET, and activity occurred farther down in your team.

Solution: Tap the gear icon and adjust your notification settings.

 

Reason #5: There might be an issue with IsaPulse.

Solution: If none of the above solutions resolve the issue for you, contact Customer Care. Please provide your member ID, the type of device you’re using, and the approximate date/time at which the issue occurred.

 

Isagenix.com and your Isagenix® Associate Back Office (ABO), Mobile Back Office (MBO), and retail website will be unavailable for several hours beginning at 11 p.m. (Arizona time) on Tuesday Jan. 27, 2015.

During the downtime, we’ll be updating internal systems, as well as implementing the following updates.

 

Placement Tree Bookmarks

Members who use the latest version of Google® Chrome are unable to access the Add Bookmark window when they click the yellow bookmark stars in the ABO’s Placement Tree. We’re updating the ABO so that members can use this Web browser to successfully add bookmarks.

 

Broken Link in Important Alert for Electronic 1099s

In the Important Alerts section of the ABO, there is a broken link to the page in which members can sign up for electronic 1099s. We’re updating the link to go to the correct electronic 1099 sign-up page.

 

IsaMovie.com CSS Issue

Because the Cascading Style Sheet (CSS) on IsaMovie.com is intermittently failing to load, we enabled a logging feature to gather more information. We also enacted a temporary workaround so that the site functions for members.

 

Team Isagenix Updates

We’re updating templates for our TeamIsagenix.com pages.

 

PC Retail BV Requirement Update

For Hong Kong, Malaysia, Singapore, Taiwan and Vietnam, we’re changing the requirement when Preferred Customers (PCs) convert to Associates. To convert from PC to Associate (and remain an Associate account), a member must have had an order of 300+ BV in the past 60 days. To complete New Member Sign-up (NMS) as an Associate (and remain an Associate account), a member must order 300+ BV (or else the account status will change to PC the next day).

 

At 2014 Celebration—the largest in Isagenix® history—we released IsaPulse, a ground-breaking mobile application. With IsaPulse, you can keep track of your team’s biggest accomplishments and motivate or congratulate team members directly from your mobile device (iOS or Android).

As of yesterday, the new-and-improved IsaPulse version 2.0 is available for download. Before you head to tomorrow’s General Session at 2015 New Year Kick Off (NYKO), be sure to log in and install the latest version of the app.

 

What’s New in Version 2.0

  • A Terms & Conditions agreement displays when you first log in and on the Settings page
  • The Member ID displays on My Profile and Member Profile screens
  • The Enrolling Sponsor displays on Member Profile screens
  • “No notifications” text displays when you don’t have notifications
  • Share to Facebook® groups instead of Facebook pages and Twitter®
  • An Email Support option displays on the About page
  • The app no longer generates notifications about team orders of more than 300 BV
  • The app is no longer available in our China market

 

For more information about IsaPulse, visit IsaGeeks.com.

Isagenix.com and your Isagenix® Associate Back Office (ABO), Mobile Back Office (MBO), and retail website will be unavailable for several hours beginning at 8 a.m. (Arizona time) on Saturday Dec. 20, 2014.

During the downtime, we’ll be updating internal systems, as well as implementing the following ABO updates.

 

Wrong File Type for Media Gallery Logos

When members download the Print Images Logos in the ABO Media Gallery, the EPS file type downloads incorrectly as the JPG file type. We’re updating the logos to download as the correct EPS file type.

 

IsaBody Challenge Submission Errors

When members attempt to upload their IsaBody Challenge after photos and essay, multiple errors are logged in regard to the wrong status. We’re updating the ABO so that members can successfully submit their final entries.

 

AU/NZ Resource Menu Update

We’re updating the Clothing and Accessories item in the Australian/New Zealand (AU/NZ) ABO Resource menu to resolve to the correct link.

 

Order Archiving Update

To improve database query performance, we’re archiving orders more than 24 months old. We’re adding a note to the ABO letting members know they can contact Customer Care for older order information.

 

Isagenix.com and your Isagenix® Associate Back Office (ABO), Mobile Back Office (MBO), and retail website will be unavailable for several hours beginning at 11 p.m. (Arizona time) on Tuesday Dec. 10, 2014. During the downtime, we’ll be updating internal systems.

 

Isagenix.com and your Isagenix® Associate Back Office (ABO), Mobile Back Office (MBO), and retail website will be unavailable for several hours beginning at 11 p.m. (Arizona time) on Tuesday Dec. 9, 2014. During the downtime, we’ll be updating internal systems.

 

To improve our data security standards, we’re in the process of changing the way we manage credit cards in the Associate Back Office (ABO), Mobile Back Office (MBO), and our internal systems. Instead of storing your credit card information on site, a tokenization provider will store it and provide us with a numerical token that maps to it.

We’re implementing credit card tokenization in phases according to this schedule:

  • Tuesday, Dec. 2: Puerto Rico (PR), China (CN), Taiwan (TW), and Mexico (MX)
  • Tuesday, Dec. 9: Canada (CA), Hong Kong (HK), Colombia (CO), and Vietnam (VN)
  • Tuesday, Dec. 16: United States (US), Singapore (SG), Malaysia (MY), and Australia (AU)

 

Why tokenization?

This year, security breaches have negatively affected some of the largest companies worldwide. At Isagenix®, we understand the importance of using the highest possible standards to secure your sensitive information and prevent fraud.

By storing only a token that represents your credit card information, we eliminate the risk of security compromises, accidental exposure, and unauthorized use.

 

How does this change affect my saved payments?

We’re converting credit cards saved for Autoship orders and MyIsagenix to tokens. We’re safely removing all other credit card information from our system. Moving forward, if you want to save any payment information in our system, you can re-enter it and we’ll immediately tokenize it.

In the ABO and MBO’s Payment Information sections (on the My Account, Autoship Order, and Wholesale Order pages), you’ll see a new screen on which you can enter or edit credit card information.

 

What happened to split payments?

We want to ensure that credit card payment processing is timely, accurate, and secure. Unfortunately, due to the tokenization process, we are unable to offer split payments at this time.

 

We thank you for your business and continued support during this process.